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No choice for bus users

No choice for bus users No choice for bus users
That most local bus users are travelling by necessity, not by choice, is one of the unsurprising findings in customer research carried out by Virginia operator Hampton Roads Transit. It also shows that four out of five passengers have no alternative means of transport; that three out of five are going to work; and that half come from households with annual incomes of less than $15,000 (£9,800).

The survey showed that passengers liked HRT’s reasonable fares and courteous drivers. Overall satisfaction with service quality was 70 per cent. HRT carries around 1.25million people a month.

www.gohrt.com
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